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Contact TubePull

Pick the right address — it gets your message to the right inbox.

One-person operation. TubePull is built and operated by a single engineer. Email is the only support channel — we read every message, but please be patient with reply times. There is no live chat or phone line.

Support

For help using TubePull — downloads failing, account or login problems, format/quality questions, or feature requests — email:

[email protected]

To help us help you faster, please include:

  • The YouTube URL you were trying to download (or describe the issue if you don’t want to share it).
  • The quality / format you selected.
  • Browser and device (e.g. “Chrome on Pixel 7”).
  • Whether you’re on the Free or Pro plan.
  • Any error message you saw, copy-pasted exactly.

Billing & subscriptions

For invoices, refund requests, plan changes, failed payments, or cancellation help:

[email protected]

You can also manage your subscription directly from your account page — cancel, change plan, or update your payment method without emailing us. Cancellations take effect at the end of your current billing period; you keep Pro access until then.

DMCA & copyright

To submit a Digital Millennium Copyright Act takedown notice or counter-notice:

[email protected]

TubePull is a tool that downloads content from YouTube; we do not host video content ourselves. Our full copyright policy and what to include in a valid DMCA notice are described in our Terms of Service.

Press, partnerships, and link outreach

For roundup inclusions, podcast/press requests, partnership ideas, or directory submissions:

[email protected]

We particularly welcome inquiries from educators building lesson libraries, researchers archiving primary sources, journalists preserving video evidence, librarians managing digital collections, and creators backing up their own uploads — the people TubePull was built for.

TubePull is a product of Moondust Studios LLC, a Florida limited-liability company. Operated from Orlando, FL, USA. Mailing address available on request for legal matters.